FAQ Atelier KBS

We accept files in STL format, exported from your 3D design (CAD) software, which is standard for jewellery and custom design projects.

Once your model is validated, we will provide feedback and suggestions. However, any modifications must be made by you before production begins.

Yes, we accept rubber molds for die casting and production.

Yes, we can use your mold to produce new jewellery using Atelier KBS’s recognised craftsmanship.

Yes, but we cannot guarantee acceptance or compatibility. Any issues with submitted models remain your responsibility, and our team will review them carefully before proceeding.

We work with high-quality metals sourced from authorised Tunisian institutions. Our materials are gold and silver only, all carefully selected to meet Atelier KBS’s standards of excellence.

Yes, we offer international shipping. Depending on the volume and value of your order, we will choose the most secure and efficient shipping method to deliver your jewellery worldwide.

Each order approved by our workshop is backed by our commitment to customer satisfaction. At Atelier KBS, every piece of jewellery is designed to reflect excellence and meet your expectations. For more details, see our warranty conditions.

You can send us your request through the form on our Contact page, by email at contact@AtelierKBS.com or on WhatsApp at +216 57 194 594 to receive a price estimate based on your specific model. At Atelier KBS, each order is handled with the utmost care.

We accept credit cards and bank transfers to facilitate your jewellery purchases. Atelier KBS ensures secure transactions tailored to your needs.

You will usually receive your quote within three to four business days. Atelier KBS is committed to responding promptly and accurately.

The price of each creation depends on the weight of the materials used and the complexity of the work.

• For 3D printing, pricing is calculated per gram of wax or per hour of printing (in TND, USD, or EUR).
• Molded parts are priced per gram of silicone.
• Labour costs are added based on the model’s complexity.

Discounted rates may be available depending on the volume and frequency of your orders. Please contact us to discuss your needs in detail.

There is no minimum order quantity. Atelier KBS adapts to your needs, no matter the scale of your project.

Atelier KBS is open by appointment only, from 9.00 a.m. to 4.00 p.m., Monday to Friday. Our team is available during these hours to assist you with any enquiries. You can also check our latest hours on our Google listing.

Your master designs are securely stored in our archive. For confidentiality reasons, all digital files are deleted after production. This rigorous approach is part of our quality commitment.

Yes, your master patterns are kept in our workshop for future orders, in line with our strict quality standards.