Warranty period
Atelier KBS offers a 2-year commercial warranty on all of its jewellery.
This warranty covers manufacturing defects for a period of 2 years from the date of purchase, provided the jewellery is used normally and proof of purchase is presented (receipt, order reference or customer history).
Warranty conditions
The warranty applies only to normal use and does not cover damage resulting from:
Accidents (for example, a broken elastic bracelet or necklace chain).
Misuse or excessive wear (impacts, crushing, exposure to corrosive substances).
Loss, theft, or the natural wear of the jewellery over time.
If a manufacturing defect is confirmed by our Customer Service, the jewellery will be repaired or replaced.
Keep your purchase invoice to benefit from the warranty.
Warranty claim procedure
If a problem occurs during the warranty period, please contact our Customer Service:
By email: contact@AtelierKBS.com
Via the claim form:
By phone: +216 57 194 594
When returning the jewellery, place it in its original packaging or in suitable packaging to protect it. Then send the parcel to:
Out-of-warranty after-sales service
Once the warranty period has expired, you can request a repair.
The workshop will carry out an assessment, followed by a quote. Once you have accepted it and paid, your jewellery will be repaired and returned as soon as possible.
Shipping
When sending your jewellery, use a shipping service with postal tracking to guarantee proof of delivery.
Choose a padded envelope or a cardboard box to protect your jewellery effectively during transport.
We accept no liability for loss or damage when jewellery is sent in a plain envelope without postal tracking.
Processing time
Our workshop’s processing time is a maximum of 30 working days from receipt of your jewellery.
Once your form has been received, our team will contact you. If our reply email does not appear in your main inbox, please check your spam or junk folder.
